Sales Policy

Effective Date: January 2, 2025

At TrendHato, we are committed to providing our customers with high-quality plants and products while maintaining transparency in all our transactions. This Sales Policy outlines the terms and conditions governing the sale of products on our website, https://trendhato.com/.

By placing an order with us, you agree to the terms outlined in this policy.

1. Product Availability

While we strive to maintain accurate product listings and stock levels, some products may become temporarily unavailable due to high demand or other unforeseen circumstances. In the event that an item you have ordered is out of stock, we will notify you as soon as possible and provide alternatives such as a different product, a backorder option, or a full refund.

We reserve the right to limit quantities of certain products in order to ensure fair distribution among customers.

2. Pricing

  • Prices: All prices listed on our website are in US Dollars (USD) and are subject to change without notice. Prices include standard sales tax but do not include shipping fees, which will be calculated at checkout based on your shipping location.
  • Discounts and Promotions: From time to time, TrendHato may offer discounts, promotions, or special offers. These offers are subject to change and may have specific terms and conditions. Promotional codes, if applicable, must be applied at checkout for discounts to be valid.

3. Order Process

To place an order with TrendHato, follow these steps:

  1. Browse our website and select the products you wish to purchase.
  2. Add the selected items to your shopping cart.
  3. Review your order and proceed to checkout.
  4. Provide your shipping and payment information.
  5. Confirm and complete your order.

Once your order is placed, you will receive an order confirmation email. This email confirms that we have received your order, but does not constitute acceptance of the order. TrendHato reserves the right to accept or reject any order, for reasons including but not limited to the product’s availability, pricing errors, or payment issues.

4. Payment Terms

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment gateways (depending on availability in your region)

All payments are processed securely through our payment gateways. You will be charged at the time of order confirmation, and payment will be taken from the account associated with the chosen payment method.

5. Shipping and Delivery

  • Processing Time: Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or due to product availability.
  • Shipping Fees: Shipping fees are calculated during checkout based on the destination address, weight, and size of the products.
  • International Shipping: We currently offer international shipping to most countries. Shipping rates and delivery times may vary depending on your location. Please be aware that customs duties or import taxes may apply and are the responsibility of the customer.
  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen at checkout. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days or longer.
  • Shipping Delays: TrendHato is not responsible for any shipping delays caused by factors outside our control, including but not limited to customs delays, weather conditions, or courier service issues.

6. Order Cancellation

You may cancel your order before it is shipped. If you wish to cancel your order, please contact our customer service team as soon as possible at info@trendhato.com. If the order has already been shipped, you will need to follow our Returns and Refunds Policy.

7. Sales Tax

Sales tax is charged based on the shipping address provided. Tax rates vary depending on the state or country you are located in. TrendHato is required to collect sales tax in jurisdictions where it is applicable.

8. Customer Responsibility

By purchasing from TrendHato, customers are responsible for ensuring that the provided shipping address is correct and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

9. Product Guarantee

We stand behind the quality of our products. All plants and items sold on TrendHato are carefully sourced and inspected for quality. If you receive a defective or damaged product, please refer to our Refund and Returns Policy for instructions on how to handle such situations.

10. Privacy and Data Protection

We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Changes to This Sales Policy

TrendHato reserves the right to update, modify, or change this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy regularly to stay informed about any updates.

12. Contact Us

If you have any questions or concerns about our Sales Policy, please feel free to reach out to us at:

  • Email: info@trendhato.com
  • Phone: (715) 265-7836
  • Address:305 E 1290th Ave,Glenwood City, Wisconsin (WI), 54013,United States