Shipping policy

Effective Date: January 2, 2025

At TrendHato, we aim to provide a seamless and efficient shopping experience, including reliable and timely shipping of your orders. This Shipping Policy outlines the methods, fees, and guidelines for shipping your products. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing Time

- - Order Processing: Orders are typically processed within 1-3 business days from the time they are placed. Please note that processing times may vary during peak seasons, promotions, or due to product availability.
  - Order Confirmation: Once your order is confirmed, you will receive an email with your order details, including the estimated delivery date. This confirmation serves as acknowledgment that we have received your order, but it is not an acceptance of the order.

2. Shipping Methods and Costs

We offer a variety of shipping options based on your location and order size. Shipping costs are calculated during checkout and depend on:

- - Destination address
  - Size and weight of the package
  - Shipping method chosen

Domestic Shipping (Within the United States)

- - Standard Shipping:
    Typically delivered in 3-7 business days depending on your location and the shipping method chosen.
    Shipping rates will be calculated at checkout based on the destination.
  - Expedited Shipping:
    For faster delivery, we offer expedited shipping options that typically deliver in 1-3 business days. Expedited shipping costs will vary depending on your location.

International Shipping

- - We offer international shipping to most countries. Shipping fees for international orders will be calculated at checkout based on your country and package size.
  - Delivery Time: International orders typically take 7-14 business days to arrive, depending on the destination and shipping method. However, please be aware that customs processing may delay delivery.
  - Customs and Import Duties:
    International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer. Please check with your local customs office for details regarding potential fees before placing an order.

3. Shipping Restrictions

- - P.O. Boxes:
    We cannot ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a physical address when placing your order.
  - Restricted Areas:
    Some remote or rural areas may have limited shipping options or longer delivery times. If your shipping address falls into such an area, we will contact you to discuss alternative shipping solutions.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. You can use this tracking number to track your package through the courier’s website. Please note that tracking information may take 24-48 hours to be updated once your order has been shipped.

5. Shipping Delays

While we make every effort to ensure timely delivery, TrendHato is not responsible for shipping delays caused by:

- - Weather conditions
  - Carrier delays
  - Natural disasters
  - Customs processing (for international shipments)
  - Incorrect or incomplete shipping addresses

If your order experiences a delay, we will work with the shipping carrier to resolve the issue as quickly as possible, but we cannot be held liable for any delays outside of our control.

6. Shipping Address Accuracy

It is important to ensure that your shipping address is entered correctly during checkout. We are not responsible for delays, lost packages, or additional shipping fees resulting from incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately at info@trendhato.com or call us at (715) 265-7836. We will do our best to update your information before the order is processed.

7. Lost or Damaged Packages

- - Lost Packages:
    If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier for assistance. If the issue is not resolved, contact us within 7 days of the delivery date, and we will work with the carrier to investigate the issue.
  - Damaged Packages:
    If your package is damaged upon arrival, please contact us immediately at info@trendhato.com with photos of the damage. We will assist you in processing a claim with the carrier or arranging for a replacement or refund, depending on the situation.

8. Order Tracking Issues

If you encounter issues with your tracking number, such as it showing that your package has not been updated, please allow 24-48 hours for the shipping carrier to update the status. In case of persistent issues, please contact our customer support team for assistance.

9. Shipping Insurance

TrendHato offers shipping insurance for certain orders. This insurance covers potential loss or damage during transit. You will have the option to purchase shipping insurance at checkout. If you choose to opt out, you will assume responsibility for any loss or damage that occurs during shipping.

10. Contact Us

If you have any questions regarding our shipping policy, need assistance with tracking your order, or require support with a shipping issue, please don’t hesitate to contact us:

- - Email: info@trendhato.com
  - Phone: (715) 265-7836
  - Address:
    305 E 1290th Ave
    Glenwood City, Wisconsin (WI), 54013
    United States

Shipping Policy