Payment Policy

Effective Date: January 2, 2025

At TrendHato, we aim to provide a seamless and secure payment experience for our customers. This Payment Policy outlines the methods of payment accepted, the process for handling payments, and the terms regarding billing. By making a purchase on our website, you agree to comply with the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods for online purchases:

      • Credit and Debit Cards:
        We accept major credit and debit cards, including:

        • Visa
        • MasterCard
        • American Express
        • Discover

      • PayPal:
        You can securely complete your transactions using your PayPal account.

      • Other Payment Gateways:
        In addition to credit cards and PayPal, we may offer other secure payment options, including alternative payment methods depending on your region.

All payments are processed through secure payment gateways, and we do not store your sensitive payment details on our servers. Transactions are encrypted and processed by trusted third-party providers.

2. Payment Process

      1. Placing an Order:
        When you place an order on TrendHato.com, you are making an offer to purchase the selected items. We reserve the right to accept or reject any order for reasons including, but not limited to, issues with product availability or payment authorization.

      2. Order Confirmation:
        After placing your order, you will receive an order confirmation email. This email will contain details of your order, including products purchased, quantities, prices, and any applicable taxes or discounts. Please note that the confirmation email is not an acceptance of your order; it is merely an acknowledgment that we have received your request.

      3. Payment Authorization:
        When you proceed to checkout, your payment information will be processed securely through our payment gateways. We authorize your payment before proceeding with order fulfillment. If payment authorization fails, your order will not be completed, and you will be notified immediately.

      4. Payment Verification:
        For security reasons, we may conduct payment verification checks before processing your order. This could involve contacting you for further verification, especially for large transactions or orders with high-risk factors. Your order will only be processed once payment is fully authorized and verified.

3. Billing Information

When placing an order, you must provide accurate billing information, including:

      • Full name
      • Billing address (must match the information provided by your payment provider)
      • Email address
      • Phone number (optional but recommended)

It is your responsibility to ensure that the information provided is correct. We are not responsible for any delays or issues arising from incorrect or incomplete billing information.

4. Taxes and Additional Charges

      • Sales Tax:
        Sales tax is applicable on certain products and is calculated based on the shipping address you provide. The sales tax amount will be added to your total at checkout.

      • Shipping Fees:
        Shipping fees are calculated based on the shipping destination, the weight and size of your order, and the shipping method chosen at checkout. These charges are added to your total cost during the checkout process.

      • Other Charges:
        If you are located outside of the United States, your order may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are your responsibility and will be billed directly by your local customs office.

5. Currency

All transactions on TrendHato.com are processed in US Dollars (USD). If you are purchasing from outside the United States, your payment will be converted to USD at the exchange rate set by your bank or credit card provider, and any currency conversion fees or charges are your responsibility.

6. Order Cancellations and Payment Refunds

      • Order Cancellations:
        You may cancel your order if it has not yet been processed or shipped. To cancel your order, please contact us immediately at info@trendhato.com or call us at (715) 265-7836. If the order has already been processed or shipped, you will need to follow our Returns and Refunds Policy.

      • Refunds:
        Refunds will be processed to the original method of payment. Once a refund is issued, it may take 5-7 business days to reflect in your account, depending on your payment provider’s policies. Please note that shipping charges are non-refundable unless the return is due to a defective or incorrect item.

7. Security

At TrendHato, we take the security of your personal and payment information seriously. All transactions are processed through secure, encrypted payment gateways. We do not store your payment information on our servers. Our website is protected by SSL encryption to ensure that your data is transmitted safely.

8. Payment Declines

If your payment is declined or fails for any reason, you will be notified, and the transaction will not be processed. You may need to verify your payment information or use a different payment method to complete the order.

If your payment is declined repeatedly, please contact your bank or payment provider for assistance.

9. Fraud Prevention

TrendHato employs measures to prevent fraud and protect our customers. We may contact you for additional verification if we suspect fraudulent activity or if your order appears suspicious. We also reserve the right to cancel or refuse any order that we suspect may involve fraud.

10. Contact Us

If you have any questions regarding this Payment Policy or need assistance with a payment issue, please contact us:

      • Email: info@trendhato.com
      • Phone: (715) 265-7836
      • Address:305 E 1290th Ave,Glenwood City, Wisconsin (WI), 54013,United States